Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the status of your delivery here.

The delivery time of your order consists of the processing time and the shipping time:

Cut-off time: Orders placed before 17:00 (GMT+01:00) will be processed the same business day (Mon - Fri).
Processing time: 1-4 business days (Mon - Fri).
Shipping time: 7-10 business days (Mon - Fri).

Please note that holidays and busy periods may affect the delivery time.

We offer free shipping on all our orders in the United Kingdom. So also for smaller orders with for example only 1 product.

Do you want to change the delivery address of your order? Please contact our customer service via info@selvara.nl within 24 hours after placing your order or before the cut-off time. We will do our best to fulfill your request, depending on the status of your order.

During the checkout process, you will have the option to enter your gift card or voucher code in the field provided. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher.

The total amount will then be adjusted automatically. Once your gift card or voucher has been successfully applied, you can proceed with the checkout process as usual. Review your order details, enter any additional required information, and complete your purchase.

If you experience any issues redeeming your gift card or voucher, please feel free to contact our customer service team for assistance. We are here to help and ensure that your shopping experience is smooth and enjoyable.

If your tracking information indicates that your order has been delivered but you have not received it, please take the following steps:

Check the delivery address: Make sure the address was entered correctly when placing the order. Packages are sometimes delivered to neighbours, the reception or another location on your property.

Look for delivery notes: Check for delivery notes left by the delivery driver. Parcels can be left in safe places or at a reception if you are not at home.

Contact customer service: If you cannot find the parcel, please contact our customer service team. Provide your order and tracking information, and we will help you further to solve the problem and ensure that you receive your order.

We are ready to help you solve any delivery problems and ensure that you receive your order. Please do not hesitate to contact us for assistance.

You will receive an order confirmation email immediately after placing your order. This email will contain the order number (minimum 4 digits), a summary of the order and the delivery address.

Sometimes the order confirmation email can accidentally end up in your spam or junk folder. Please take a moment to check these folders in your email account and see if the confirmation email is there.

If you have checked your spam folder, waited a while and verified your email address but still have not received an order confirmation, please contact our customer service team. Provide them with your order details, including your full name and order number, and they will help you verify the status of your order and resend the confirmation email if necessary.